Welcome to our FAQ page! At Curve Elegance Shop, we’re dedicated to providing you with a seamless and empowering shopping experience. We understand you might have questions about our products, services, and policies. Below, we’ve compiled answers to some of the most common queries we receive. If you can’t find what you’re looking for, our friendly customer service team is always here to help!
Product & Sizing
1. What styles of clothing do you specialize in?
We celebrate curves with a focus on elegant and flattering silhouettes. Our collection includes beautiful Fit & Flare dresses, comfortable Jeans, elegant Midi & Maxi dresses, stylish Rompers & Jumpsuits, curve-friendly Shirts & Blouses, and figure-enhancing Skirts. Each piece is chosen to empower and celebrate your unique shape.
2. How do I find the right size for me?
We provide detailed size charts for each product on its page. We recommend measuring yourself and comparing your measurements to our chart for the best fit. Our designs are crafted with curves in mind to ensure a comfortable and elegant fit.
Ordering & Payment
1. What payment methods do you accept?
We offer secure checkout using all major credit cards, including Visa, MasterCard, and JCB. We also accept payments through PayPal for added convenience and security.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information. Your data security is our top priority.
Shipping & Delivery
1. Where do you ship to?
We are proud to ship our elegance worldwide! However, due to logistical constraints, we are currently unable to deliver to some remote areas in Asia and a few other regions. If you are unsure about your location, please feel free to contact us before placing your order.
2. What are my shipping options and costs?
We offer two convenient options:
- Standard Shipping ($12.95): Partnering with DHL or FedEx, this option gets your order to you within 10-15 days after dispatch. Perfect for when you need your new Fit & Flare dress or jeans a little faster!
- Free Shipping: For all orders over $50, we provide free shipping via EMS. This economical option delivers within 15-25 days after dispatch, ideal for those elegant maxi dresses or jumpsuits you’ve been eyeing.
3. How long will it take to receive my order?
After you place your order, our team takes 1-2 business days to carefully process, inspect, and pack your items with love. Once dispatched, delivery times depend on your chosen shipping method and destination. You will receive a tracking email to follow your package’s journey right to your doorstep!
4. Can I track my order?
Yes! We provide tracking information for all shipments. Once your order is on its way, you’ll receive an email with the tracking details so you can monitor its progress and anticipate its arrival.
Returns & Exchanges
1. What is your return policy?
We want you to be absolutely thrilled with your purchase. If anything isn’t perfect, you have 15 days from the date you receive your order to initiate a return for a refund or exchange. Items must be unworn, unwashed, and with original tags attached.
2. How do I start a return or exchange?
Please contact our customer service team at [email protected] within the 15-day window. Let us know your order number and the reason for the return, and we will guide you through the simple process.
Account & Support
1. How can I contact customer service?
Our dedicated customer service team is here to empower your shopping experience. For any questions regarding delivery, products, returns, or anything else, please email us at [email protected]. We strive to respond to all inquiries promptly.
Need More Help?
We’re always here for you. Reach out to us at [email protected] for any assistance.
Thank you for trusting Curve Elegance Shop—where we celebrate every curve and deliver elegance worldwide!